Skip to main content
A 403 error can occur when there’s a mismatch between the domain you’re using in your API request and the domain you’ve verified in Emailr.

The Problem

You’ve verified a domain (or subdomain) in Emailr, but your API request is using a different domain. Example scenario:
  • You verified sending.domain.com in Emailr
  • Your API request is using domain.com (i.e., without the sending subdomain)

How to Identify This Issue

  1. Check which domain you’ve verified in your Emailr Domains page.
  2. Compare it with the domain you’re using in your API request’s from field.

Solution

You have two options to resolve this: Option 1: Update your API request (Recommended) Update your API call to use the verified domain. For example, if you verified sending.domain.com, make sure your from field uses that exact domain:
Option 2: Delete and re-add the domain
  1. Delete the domain you’ve added in Emailr
  2. Add and verify the domain that matches what you’re using in your API request
Make sure the domain in your API request exactly matches the domain you’ve verified in Emailr, including any subdomains.

Still Having Issues?

If you’ve verified that your domain matches and you’re still getting a 403 error:
  1. Verify that your domain is fully verified in the Emailr Domains page.
  2. Double-check that the domain in your API request’s from field exactly matches your verified domain
  3. Ensure your API key has the necessary permissions.
  4. Contact Emailr support with details about your error